What you get from your go-to person You get someone who is extremely knowledgeable about the supplies we offer and someone who will get to know you well enough to make custom-tailored recommendations. Above all, you get an individual who’s job is to earn your loyalty.
Your personal adviser is your guide to all of our products, know-how and services. He or she will look after your orders and follow up with you if any issues arise. You’ll find that working with someone you know and trust takes less time and energy than introducing yourself to someone new each time you call. Your comfort level will increase with each contact.
This kind of long-term personal service wouldn’t be possible if it weren’t for our extremely low employee turnover.
Where does your adviser’s expertise come from?
Because we expect our advisers to stay with us a long time, we invest a lot in their professional development. Your personal adviser has completed 12 weeks of classroom and hands-on installation training before taking calls and receives ongoing training on new products and technologies.
We also invest a lot in the tools that help your adviser serve you proficiently. He or she has instant access to the industry’s largest database of technical information for fence, security, access control and outdoor living.
Many of our advisers have extra specialize skills and training to effectively offer solutions to your specific fence, security and outdoor living needs.
Likewise, we thoroughly examine the products we offer and record our findings in a vast product information database. This hands-on approach stokes our passion for the products we sale. At the same time, it helps your personal adviser make better recommendations and efficiently answer all of your questions.
Our desire is to provide you with outstanding service above and beyond your expectations.
Real People, Real Answers, Ready to Help™ Fence Supply… It’s what we do™.
