Personal Advisors
When you walk into Fence Supply, you will be matched with one of our personal advisors. You can trust this person will be extremely knowledgeable about the products we offer and will get to know you well enough to make tailored recommendations based on your individual needs. Above all, you will get an individual whose job it is to earn your loyalty.
Your personal advisor is your guide to our products, services, and many decades of know-how and experience. He or she will look after your orders and follow up with you if any issues arise. You’ll find that working with someone you know and trust takes less time and energy than introducing yourself to someone new each time you call. You can be assured your comfort level will increase with each contact.
This kind of long-term personal service is possible because our employees stick around; they care about the job they are doing and the service they provide.
Where Does Your Advisor’s Expertise Come From?
Because we expect our advisors to stay with us a long time, we invest a great deal in their professional development. Your personal advisor will have completed 12 weeks of classroom and hands-on installation training before taking calls, and he or she receives ongoing training on the latest new products and technologies.
We also invest a lot in the tools that help your advisor serve you proficiently. He or she has instant access to the industry’s largest database of technical information for fence, security, access control, and outdoor living.
Many of our advisors have extra specialized skills and training to effectively offer solutions to your specific fence, security, and outdoor living needs. Likewise, we thoroughly examine the products we offer and record our findings in a vast product information database. This hands-on approach stokes our passion for the products we sell and, at the same time, helps your personal advisor make better recommendations and efficiently answer all your questions.
Our desire is to provide you with outstanding service that goes above and beyond your expectations.
Real People, Real Answers, Ready to Help™
Fence Supply…it’s what we do™
