Your Privacy Matters!
Fence Supply Inc. recognizes the importance of our customers’ privacy, and takes a number of steps to protect that privacy. The following discloses the information gathering and dissemination practices for personal information collected online, through the mail, our retail stores, and at fenceshed.com DBA Fence Supply Inc.’s wholesale accounts.
Fence Supply Inc. Privacy Policy
Fence Supply Inc. and its parent, subsidiaries, and affiliates believes in protecting the privacy of its customers. The purpose of this privacy policy is to describe the kinds of information that we may gather about you; how we may use that information; how we protect it; when we may disclose it; and the choices you have regarding your information.
By visiting the website, you are consenting to the practices described in the current version of this privacy policy. If you have visited the website previously, please review the privacy policy again to be sure you are familiar with its present terms.
If you have any questions or concerns about the privacy or security of your information, you may contact us. See our contact information at the bottom of this page.
Non-Personal Information That We Collect
We automatically collect non-personally identifiable information from you when you visit our website. This information includes your Internet Protocol (“IP”) address, which is the number automatically assigned to your computer whenever you access the Internet. This number does not identify your name, email address, or other personal information. We use your IP address to help diagnose problems with our server and to administer our website.
We also collect non-personally identifiable information through the use of cookies. A cookie is an alphanumeric file a website puts on your hard drive so it can remember something about you while you are using the website or when you return to the website. Cookies make the experience of using our website better. We use a cookie in order to retain the contents in your shopping cart while you are checking out other areas on our website. When you are done, the products in your cart are still there for you to buy. We also use cookies to gather certain aggregate usage information about the numbers and frequency of visitors to our website and to the individual pages of our website. This data helps us improve the appearance and usability of the website. These cookies do not collect personally identifiable information nor do we combine information collected through these cookies with other personally identifiable information about you. The cookies may remain on your hard drive after you cease using the website. You may decline to accept cookies by modifying your web browser settings. If you choose to decline cookies, however, you may not be able to sign up for or use certain features of the website that depend on your web browser accepting cookies.
Fence Supply Inc., its advertisers, and ad servers, including without limitation, Google, Yahoo, and Bing, may also use cookies as well as files called “web beacons” or “clear gifs” to determine on an anonymous basis which advertisements and promotions our website users have seen and how users responded to them. However, we do not use these technologies to collect personally identifiable information.
Personal Information That We Collect
We may collect your personally identifiable information, such as your name, shipping address, billing address, email address, phone number, and credit card number in the course of processing your order or when we communicate with you. For example, through order forms on our website and in our catalog and through signups for our mailing list located in our retail stores and at our wholesale accounts, we collect personally identifiable information necessary for shipping products you purchase. We may also collect your financial information, such as your credit card number and billing address and your contact information, such as your email address, phone number, and shipping address.
Information from Other Sources
Information that you give us may be combined with other personally identifiable information, such as order history and demographic information, from third-party sources to make our marketing efforts more efficient. Examples of other information we receive from third-party sources include updated delivery and address information, which we use to correct our records and deliver your next purchase or catalog more easily.
Uses of Your Information
Financial information collected is used to bill you for products you purchase. Contact information from the order form is used to send your orders and information about our company to you. You may opt-out of receiving future mailings (see the section entitled “How to Remove Your Name from Our Mailing, Sharing, or Email List” below). If you register for email or if you provide your email address to us, we will send you emails. These emails will inform you of the launch of new products, of special sales, of promotional offers from our partners, of environmental issues we think are important, of potential employment opportunities with Fence Supply Inc. you may find of interest, and of other events taking place in our stores near you. If you currently receive our emails and do not wish to continue receiving them, please see the section entitled “How to Remove Your Name from Our Mailing, Sharing, or Email List” below.
We use your shipping address to ship your products to you and to send catalogs and other mailings to you. We use your billing address, if different than your shipping address, to verify your billing information. We never share our customer names or addresses, email addresses, or other personally identifiable information other than to the extent described in the section entitled “Disclosures of Your Information” below. If you do not wish to receive catalogs or other mailings from us, please see the section entitled “How to Remove Your Name from Our Mailing, Sharing, or Email List” below.
Disclosures of Your Information
We do not disclose your personal information to other companies, persons, or agencies except for the purposes described below:
Service Providers: We employ other companies and individuals to perform certain services and functions on our behalf (examples include operating and maintaining our website, taking orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing consultation and assistance, distributing customer surveys, processing credit card payments, and providing customer service). These companies have access to personal information needed to perform their services or functions but may not use it for other purposes.
Affiliates and Partners: Sometimes we send offers to selected groups of Fence Supply Inc. customers on behalf of our affiliated companies such as Kodiak Iron, Watchdog Products, ProAccess Distributing, and other non-affiliated partners.
For Your Protection and Ours: We may release personally identifiable information when we believe it is appropriate to comply with applicable law, regulation, legal process, or governmental request; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Fence Supply Inc. our customers, our employees, or others.
Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that Fence Supply Inc. Inc. or substantially all of its assets are acquired, customer information will, of course, be one of the transferred assets.
Sharing: We may share your name and postal address with other reputable companies so they may send you catalogs about products of potential interest. We do not share credit card information or email addresses with these third parties. If you prefer we not share your name and postal address with other companies, please see the section entitled “How to Remove Your Name from Our Mailing, Sharing, or Email List” below.
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have the opportunity to choose not to share the information.
How to Remove Your Name from Our Mailing, Sharing, or Email List
Our website provides you the choice to receive communications from us at the point where we request information about you and gives you the following options for removing your information from our database and not receive future communications, or to no longer receive our service, or to not share your name and address with other companies.
- You may send an email to support@fencesupplyinc.com
- You may send mail to the following address: Customer Service, 435 US Highway 80 E, Sunnyvale, TX 75182
- You may call the following telephone number: (972) 226-0004
How to Correct Your Name on Our Mailing, Sharing, or Email List
- This Site gives you the following options for changing and modifying information previously provided.
- You may send an email to support@fencesupplyinc.com
- You may send mail to the following address: Customer Service, 435 US Highway 80 E, Sunnyvale, TX 75182
- You may call the following telephone number: (972) 226-0004
Protection of Personal Information
We want you to feel confident about using Fence Supply Inc. or making purchases from Fence Supply Inc. and we are committed to protecting the personal information we collect. While we cannot guarantee security, we have implemented appropriate physical, electronic, and managerial security procedures to help protect the personal information that you provide to us.
Children’s Privacy
Fence Supply Inc. does not sell merchandise for purchase by children. If you are under 18 years of age, you may use our website only with the involvement of a parent or guardian. Should a child whom we know to be under 13 years of age send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.
External Links
If any part of the Fence Supply Inc. website links you to other websites, those websites do not operate under this privacy policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.
Changes to This Privacy Policy
Fence Supply Inc. may update this privacy policy in the future. We will notify you about material changes to this privacy policy by sending a notice to the email address you provided to us or by placing a prominent notice on our website.
How to Contact Us
- If you have any questions or concerns about the privacy or security of your information, you may contact us in any of the following ways:
- You may send an email to support@fencesupplyinc.com
- You may send mail to the following address: Customer Service, 435 US Highway 80 E, Sunnyvale, TX 75182
- You may call the following telephone number: (972) 226-0004
EFFECTIVE DATE: April, 1 2009
